Refund policy

Thank you for shopping at SouqVista.

We strive to provide a seamless shopping experience and want you completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By purchasing on our website, you agree to the terms of this policy.

Eligibility:
If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement. SouqVista will cater all complaints within 30 days of delivery.

Conditions:

  • Product must be incorrect, faulty, broken or damaged
  • Complaint must be raised within 30 days of delivery
  • Photo or video evidence required

Not Eligible:

  • Change of mind
  • Product damaged by customer itself

How to Contact Us: